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FAQ

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We place a Pet Sitter in your home to look after your pets and your home while you are away.  Think ‘House Sitting’ with the the added care for your pets.

Generally the Pet Sitters are not required to stay at the home 24 hours a day. This is where Pet Sitting differs to Baby Sitting (and the price reflects this). At night the Pet Sitters will always stay with your pets overnight. During the day, they may leave to attend appointments and such, but generally they are not out of the home all day. If you require a Pet Sitter that does not leave the house the entire 24 hours (due to Pet illness etc), we will do our best to accommodate this, however there will be an increased charge (more in line with Baby Sitting prices).

Scout About does not allow Team Members to have visitors to your home.  If you give permission to a Team Member to have visitors, Scout About must be informed by you immediately.  We do not employ or insure anyone except our Team Members, therefore there is no Liability or Workers Compensation cover for anyone visiting our Team Members.  The only exception to this rule is where the visitor is also an existing Scout About employee.  For example, we have some Mum and Daughter Employees – we do allow them to visit each other when Pet Sitting as they’re both employed by us and therefore insured and Police Cleared.

We place your pet in a Carers home, rather than staying in your home. This service is limited as we have more Pet Sitters on staff than Pet Holiday Carers.

We offer both – company with other fur babies, or if your pet is not social, we will try to place them in a home with no pets.

This Service is where we visit your Pets once or twice a day to feed/walk/top up water/clean up yard/water plants/bins in and out/bring in mail.  Each visit is either a half hour or an hour.
 
It is essential that you book a suitable length of time for each visit.  For example, booking a half hour visit a day and expecting a 25 minute walk, feeding, cleaning of yard, watering etc means our Carer will likely not get everything done in the half hour.  If your dog is needing a short 15 minute walk around the block, along with all of the above then a half hour visit is enough.  
Dog walking is either a half hour or an hour walk.  We can either socialise your dog with other dogs or have them walked alone – whatever suits them.  If you would like your dog driven to a specific place to be walked, please note the hour or half hour starts from the time they leave your home to when they return.  
 
We encourage our dog walkers to use a tracking application on their phone when walking.  This will be shared with you after each walk, along with photo’s of your fur baby out having fun!
 
We will not let your dog off leash at any time, unless specifically allowed by you.  Even if you do give permission, we will generally walk your dog on lead the first couple of times until mutual trust is gained.

When you fill in a Booking Form online, you are prompted to read the Terms and Conditions and acknowledge them.  Failure to acknowledge the Terms and Conditions will result in your booking not being accepted.

Yes they are either Police Cleared or hold a Clearance to Work With Children.  

We do ask for your WiFi password if you have a Pet Sitter stay in your home.  We can assure you they will not abuse the privilege!  The reason we ask for your WiFi access is you are paying for your WiFi regardless of you being there or not – and if our Pet Sitter doesn’t have access to WiFi, they are using up their Pet Sitting income to pay for data on their devices.  Effectively, this would mean the Pet Sitter is not earning an income for a well done job – and we’re quite sure we would not have any Pet Sitters if these were the conditions.

We do ask for an emergency contact on your Booking Form.  If your pet requires an emergency visit to their vet, we will take them to the vet first, then contact you.  If the issue isn’t an emergency as such – just a concern – we contact you before taking any action.

You are required to write down anything, and we mean anything, that you think is important with regards to your Pet.  For example, your dog may be friendly with every dog that you’ve met except a particular breed he/she doesn’t like.  We need to know this.  We also would appreciate any important information in regards to your home (for Pet Homestay and Pet Sitting).  For example, if you have a particular person that we can call on for a burst water pipe or electricity issue please write this information down.  Again, this will ensure we can fix any issues without too much interruption to your holiday.