DAY CARE:
Definitions of this document
(a) Any reference to “we”, “our”, “us”, “our team”, “Scout About”, “Scout About Doggie Day Care and Pet Care”, etc in these Terms and Conditions refers specifically to Scout About Doggie Day Care and Pet Care, unless otherwise stated.
(b) Any reference to “you”, “your”, “owner”, etc in these Terms and Conditions refers to the person identified in the Owner Details on this form.
(c) Any reference to “our services”, “services”, etc in these Terms and Conditions refers to the services offered by Scout About Doggie Day Care and Pet Care, as stated on our website and Facebook page.
(d) Any reference to “pet” in these Terms and Conditions refers specifically to the animal identified on the Booking Form.
General conditions, applicable to all services
(a) We reserve the right to revise, amend or alter these Terms and Conditions without prior notice and at our discretion.
(b) The owner gives Scout About Doggie Day Care and Pet Care permission to communicate with a veterinarian regarding the care of the pet.
(c) The owner gives Scout About Doggie Day Care and Pet Care permission to allow personal information regarding the pet and owner to be provided to, or received from, a licensed veterinarian regarding the care of the pet.
(d) We reserve the right to refuse the care of any animal or pet.
(e) The owner agrees to and is required to notify Scout About Doggie Day Care and Pet Care of any changes to dates booked/required for any services and understands that extra charges may be applicable.
(f) Scout About Doggie Day Care and Pet Care reserve the right to refuse any booking for any service if, after a meet n greet, they feel their employee or other dogs may be in danger from any of your pets to be placed in their care.
Fees/Payment, applicable to all services
(a) We reserve the right to revise and alter fees without prior notice and at our absolute discretion.
(b) Doggie Day Care attendance will be paid by you via Eftpos payment on the day your dog/s attend.
(c) The owner agrees that upon making a booking, a lien comes into existence over the pet as security for Scout About Doggie Day Care and Pet Care against any and all outstanding fees. The owner agrees the said lien will remain in existence until the entire balance has been paid in full.
(d) The owner agrees any and all additional costs and charges when the pet departs from Scout About Doggie Day Care and Pet Care are payable by the owner.
(e) The owner must provide all items necessary for their pets’ care while in the care of Scout About Doggie Day Care and Pet Care, including but not limited to leads, collars, tags, food, medication, etc. Should the pet require any further items/supplies whilst in the care of Scout About Doggie Day Care and Pet Care, these will be purchased and added to the cost of the service provided.
(f) Scout About Doggie Day Care and Pet Care does hold Liability Insurance, however we strongly recommend pets be insured by the owner and Scout About Doggie Day Care and Pet Care reserves the right to refuse or cancel a booking for any animal which is not insured.
(g) Photo’s and videos taken at Doggie Day Care will be published on Social Media and our Website.
(h) Scout About Doggie Day Care and Pet Care will make every effort to ensure your pet is well looked after, however Scout About Doggie Day Care and Pet Care cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in the care of Scout About Doggie Day Care and Pet Care and our employees.
Liability, applicable to all services.
(a) The owner agrees all responsibility for the behaviour of the pet for the duration of care Scout About Doggie Day Care and Pet Care are providing is the sole responsibility of the owner.
(b) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any and all claims of loss or damage arising from any act or behaviour of the pet.
(c) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any and all costs and charges associated with any special services requested or required during the time Scout About Doggie Day Care and Pet Care are caring for your pet.
(d) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for all costs and charges associated with all veterinarian costs and charges incurred while Scout About Doggie Day Care and Pet Care are caring for your pet.
(e) Scout About Doggie Day Care and Pet Care will, where possible, do all that is reasonable to contact the owner before any veterinarian treatment is sought.
(f) The owner agrees Scout About Doggie Day Care and Pet Care, our employees, our team or our agents will not be liable in any way for any items damaged, destroyed or lost during the pets Pet Homestay Care, Doggie Day Care or Dog Walking.
(g) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any and all other additional costs incurred by the pet whilst Scout About Doggie Day Care and Pet Care are caring for the pet.
(h) The owner understands Scout About Doggie Day Care and Pet Care will carry Liability Insurance relevant to the services performed for the owner and a copy of the Insurance Policy will be made available to the owner upon request. Upon receipt of the said Insurance Policy, the owner agrees he/she is familiar with and understands the content of the Insurance Policy.
(i) The owner understands that Scout About Doggie Day Care and Pet Care will take all reasonable precautions to prevent the transfer of communicable diseases and the owner understands this may be unavoidable.
(k) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any communicable disease transferred to the owners’ pet during the time with Scout About Doggie Day Care and Pet Care.
(l) The owner agrees to provide an alternative and authorised contact/person to make decisions on the pets’ wellbeing in a timely manner, if the owner will be unable to be contacted at any point of time while their pet is in the care of Scout About Doggie Day Care and Pet Care.
Health and Wellbeing
(a) The owner acknowledges that Scout About Doggie Day Care and Pet Care employees are not qualified veterinarians and are not qualified to diagnose health problems or issues the pet may have. The owner understands Scout About Doggie Day Care and Pet Care employees are not able to provide specialist care that your pet may require.
(b) The owner understands it is their decision whether or not they vaccinate their pet, and the owner is aware of the risks of not vaccinating their pet.
(c) The owner agrees to disclose all information regarding the health and any illnesses or health conditions the pet may currently have.
(d) The owner agrees to disclose all information regarding any problems, be it behavioural or health, the pet may have.
(e) The owner understands they need to provide all medication the pet will require during term of the booking, with the medication being in its original packaging, currently dated and accompanied with instructions from the pets’ veterinarian.
(f) The owner acknowledges Scout About Doggie Day Care and Pet Care reserves the right to refuse a booking for your pet if the pets care requires a level of expertise the employee is not able to provide.
(g) The owner agrees that if the pet is found to have fleas or is dirty, Scout About Doggie Day Care and Pet Care shall make all reasonable attempts to contact and advise the owner of the condition. The owner agrees where no contact can be made, we shall take reasonable measures to rectify the issue and charges may apply to the owner.
(h) Scout About Doggie Day Care and Pet Care and our employees are not to be held liable where any injury, sickness and/or death occurs whilst the pet is in the care of Scout About Doggie Day Care and Pet Care or in transit where stated circumstances are a result of the owners failure to disclose any and all relevant information regarding the pet and instructions for the pets care, and/or where Scout About Doggie Day Care and Pet Care have acted with reasonable care to ensure the pets health requirements are met (for example, a bee sting to the pet), as per clause (a) of Health and Wellbeing.
(i) By reading these Terms and Conditions, and completing the booking form, the owner openly and honestly declares they have provided full and accurate information relevant to the care of the pet.
Pet Taxi
(a) All bookings (excluding Doggie Day Care Transport) are subject to a 50% non-refundable deposit, payable at the time of booking. The remainder of the service cost is to be made immediately prior to the service commencing.
(b) Any cancellations must be made more than 48 hours before the booking is due to commence or the full rate will be charged.
(c) For veterinarian visits, the owner must advise the veterinarian surgery that Scout About Doggie Day Care and Pet Care will be attending the appointment on their behalf and the owner must ensure arrangements for payment have been made with the veterinarian direct, or with Scout About Doggie Day Care and Pet Care.
(d) Should an owner wish to accompany Scout About Doggie Day Care and Pet Care whilst an animal is being transported, the owner accepts they do so at their own risk and that Scout About Doggie Day Care and Pet Care does not accept liability and is not liable for any accident, injury or illness to the animal or the owner, or for any delay incurred during transportation.
Training
The owner understands they are responsible for ongoing training of their pet whilst not in the care of Scout About Doggie Day Care and Pet Care, and Scout About Doggie Day Care and Pet Care cannot be held responsible for behaviours the pet develops or previously held.
Emergencies
In the event of an emergency, Scout About Doggie Day Care and Pet Care will contact the owner on the number/s provided to confirm the owners’ choice of action (except in the case of life-threatening incidents, wherein we will take your pet to the Vet immediately). If the owner cannot be reached, Scout About Doggie Day Care and Pet Care is authorised to contact the alternative contact person the owner has provided or transport the pet to a listed veterinarian, request on-site treatment from a veterinarian and transport the pet to an emergency clinic.
Validity
Should any clause or part thereof contained in this document be judged to be invalid for any reason whatsoever, such invalidity will not affect the validity or operation of the remainder of document and such invalid clause or part thereof will be deemed to have been deleted from this document.
Relaxation of Terms
No relaxation, indulgence, alteration, waiver or release by any party of any of the rights in regards to these Terms and Conditions on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms.
OTHER SERVICES:
Definitions of this document
(a) Any reference to “we”, “our”, “us”, “our team”, “Scout About”, “Scout About Doggie Day Care and Pet Care”, etc in these Terms and Conditions refers specifically to Scout About Doggie Day Care and Pet Care, unless otherwise stated.
(b) Any reference to “you”, “your”, “owner”, etc in these Terms and Conditions refers to the person identified in the Owner Details on this form.
(c) Any reference to “our services”, “services”, etc in these Terms and Conditions refers to the services offered by Scout About Doggie Day Care and Pet Care, as stated on our website and Facebook page.
(d) Any reference to “pet” in these Terms and Conditions refers specifically to the animal identified on the Booking Form.
General conditions, applicable to all services
(a) We reserve the right to revise, amend or alter these Terms and Conditions without prior notice and at our discretion.
(b) The owner gives Scout About Doggie Day Care and Pet Care permission to communicate with a veterinarian regarding the care of the pet.
(c) The owner gives Scout About Doggie Day Care and Pet Care permission to allow personal information regarding the pet and owner to be provided to, or received from, a licensed veterinarian regarding the care of the pet.
(d) We reserve the right to refuse the care of any animal or pet.
(e) The owner agrees to and is required to notify Scout About Doggie Day Care and Pet Care of any changes to dates booked/required for any services and understands that extra charges may be applicable.
(f) Scout About Doggie Day Care and Pet Care reserve the right to refuse any booking for any service if, after a meet n greet, they feel their employee or other dogs may be in danger from any of your pets to be placed in their care.
Fees/Payment, applicable to all services
(a) We reserve the right to revise and alter fees without prior notice and at our absolute discretion.
(b) Doggie Day Care attendance will be paid by you via Eftpos payment on the day your dog/s attend.
(c) The owner agrees that upon signing this contract a lien comes into existence over the pet as security for Scout About Doggie Day Care and Pet Care against any and all outstanding fees. The owner agrees the said lien will remain in existence until the entire balance has been paid in full.
(d) The owner agrees any and all additional costs and charges when the pet departs from Scout About Doggie Day Care and Pet Care are payable by the owner.
(e) The owner must provide all items necessary for their pets’ care while in the care of Scout About Doggie Day Care and Pet Care, including but not limited to leads, collars, tags, food, medication, etc. Should the pet require any further items/supplies whilst in the care of Scout About Doggie Day Care and Pet Care, these will be purchased and added to the cost of the service provided.
(f) Scout About Doggie Day Care and Pet Care does hold Liability Insurance, however we strongly recommend pets be insured by the owner and Scout About Doggie Day Care and Pet Care reserves the right to refuse or cancel a booking for any animal which is not insured.
(g) Photo’s and videos taken at Doggie Day Care will be published on Social Media and our Website.
(h) Scout About Doggie Day Care and Pet Care will make every effort to ensure your pet is well looked after, however Scout About Doggie Day Care and Pet Care cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in the care of Scout About Doggie Day Care and Pet Care and our employees.
Liability, applicable to all services.
(a) The owner agrees all responsibility for the behaviour of the pet for the duration of care Scout About Doggie Day Care and Pet Care are providing is the sole responsibility of the owner.
(b) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any and all claims of loss or damage arising from any act or behaviour of the pet.
(c) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any and all costs and charges associated with any special services requested or required during the time Scout About Doggie Day Care and Pet Care are caring for your pet.
(d) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for all costs and charges associated with all veterinarian costs and charges incurred while Scout About Doggie Day Care and Pet Care are caring for your pet.
(e) Scout About Doggie Day Care and Pet Care will, where possible, do all that is reasonable to contact the owner before any veterinarian treatment is sought.
(f) The owner agrees Scout About Doggie Day Care and Pet Care, our employees, our team or our agents will not be liable in any way for any items damaged, destroyed or lost during the pets Pet Homestay Care, Doggie Day Care or Dog Walking.
(g) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any and all other additional costs incurred by the pet whilst Scout About Doggie Day Care and Pet Care are caring for the pet.
(h) The owner understands Scout About Doggie Day Care and Pet Care will carry Liability Insurance relevant to the services performed for the owner and a copy of the Insurance Policy will be made available to the owner upon request. Upon receipt of the said Insurance Policy, the owner agrees he/she is familiar with and understands the content of the Insurance Policy.
(i) The owner understands that Scout About Doggie Day Care and Pet Care will take all reasonable precautions to prevent the transfer of communicable diseases and the owner understands this may be unavoidable.
(k) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any communicable disease transferred to the owners’ pet during the time with Scout About Doggie Day Care and Pet Care.
(l) The owner agrees to provide an alternative and authorised contact/person to make decisions on the pets’ wellbeing in a timely manner, if the owner will be unable to be contacted at any point of time while their pet is in the care of Scout About Doggie Day Care and Pet Care.
Health and Wellbeing
(a) The owner acknowledges that Scout About Doggie Day Care and Pet Care employees are not qualified veterinarians and are not qualified to diagnose health problems or issues the pet may have. The owner understands Scout About Doggie Day Care and Pet Care employees are not able to provide specialist care that your pet may require.
(b) The owner understands the risks of not vaccinating their pet, and understands any illnesses contracted by their pet are not the legal responsibility of Scout About Doggie Day Care and Pet Care.
(c) The owner agrees to disclose all information regarding the health and any illnesses or health conditions the pet may currently have.
(d) The owner agrees to disclose all information regarding any problems, be it behavioural or health, the pet may have.
(e) The owner understands they need to provide all medication the pet will require during the duration of the booking, with the medication being in its original packaging, currently dated and accompanied with instructions from the pets’ veterinarian.
(f) The owner acknowledges Scout About Doggie Day Care and Pet Care reserves the right to refuse a booking for your pet if the pets care requires a level of expertise the employee is not able to provide.
(g) The owner agrees that if the pet is found to have fleas or is dirty, Scout About Doggie Day Care and Pet Care shall make all reasonable attempts to contact and advise the owner of the condition. The owner agrees where no contact can be made, we shall take reasonable measures to rectify the issue and charges may apply to the owner.
(h) Scout About Doggie Day Care and Pet Care and our employees are not to be held liable where any injury, sickness and/or death occurs whilst the pet is in the care of Scout About Doggie Day Care and Pet Care or in transit where stated circumstances are a result of the owners failure to disclose any and all relevant information regarding the pet and instructions for the pets care, and/or where Scout About Doggie Day Care and Pet Care have acted with reasonable care to ensure the pets health requirements are met (for example, a bee sting to the pet), as per clause (a) of Health and Wellbeing.
(i) By reading these Terms and Conditions, and completing the booking form, the owner openly and honestly declares they have provided full and accurate information relevant to the care of the pet.
Pet Taxi
(a) All bookings (excluding Doggie Day Care Transport) are subject to a 50% non-refundable deposit, payable at the time of booking. The remainder of the service cost is to be made immediately prior to the service commencing.
(b) Any cancellations must be made more than 48 hours before the booking is due to commence or the full rate will be charged.
(c) For veterinarian visits, the owner must advise the veterinarian surgery that Scout About Doggie Day Care and Pet Care will be attending the appointment on their behalf and the owner must ensure arrangements for payment have been made with the veterinarian direct, or with Scout About Doggie Day Care and Pet Care.
(d) Should an owner wish to accompany Scout About Doggie Day Care and Pet Care whilst an animal is being transported, the owner accepts they do so at their own risk and that Scout About Doggie Day Care and Pet Care does not accept liability and is not liable for any accident, injury or illness to the animal or the owner, or for any delay incurred during transportation.
Training
The owner understands they are responsible for ongoing training of their pet whilst not in the care of Scout About Doggie Day Care and Pet Care and Scout About Doggie Day Care and Pet Care cannot be held responsible for behaviours the pet develops or previously held.
Emergencies
In the event of an emergency, Scout About Doggie Day Care and Pet Care will contact the owner on the number/s provided to confirm the owners’ choice of action (except in the case of life-threatening incidents, wherein we will take your pet to the Vet immediately). If the owner cannot be reached, Scout About Doggie Day Care and Pet Care is authorised to contact the alternative contact person the owner has provided or transport the pet to a listed veterinarian, request on-site treatment from a veterinarian and transport the pet to an emergency clinic.
Validity
Should any clause or part thereof contained in this document be judged to be invalid for any reason whatsoever, such invalidity will not affect the validity or operation of the remainder of document and such invalid clause or part thereof will be deemed to have been deleted from this document.
Relaxation of Terms
No relaxation, indulgence, alteration, waiver or release by any party of any of the rights in regards to these Terms and Conditions on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms.
We do ask for an emergency contact on your Booking Form. If your pet requires an emergency visit to their vet, we will take them to the vet first, then contact you. If the issue isn’t an emergency as such – just a concern – we contact you before taking any action.
If you have already created yourself an account, you need to log in before doing your next booking.
You are required to note down anything, and we mean anything, that you think is important with regards to your pet/s. For example, your dog may be friendly with every dog that you’ve met except a particular breed he/she doesn’t like. We need to know this. We also would appreciate any important information in regards to your home (for Pet Homestay Visits). For example, if you have a particular person that we can call on for a burst water pipe or electricity issue please write this information down. Again, this will ensure we can fix any issues without too much interruption to your holiday.
Please see our Doggie Day Care Centre tab above. This should answer most of your questions, however please note the following:
SOCIALISATION:
Doggie Day Care is a place for adult dogs that are ALREADY dog social. We cannot stress this enough! If a dog is not social, putting them in that environment to try and socialise them is setting them up for failure. Your dog will come in stressed to the max, and because your dog is stressed, ALL of the other dogs will become stressed. It also isn’t fair to the other Day Care dogs – they won’t understand why they’re being snapped at or chased away.
You also need to be giving your dog stimulation away from Doggie Day Care – please do not keep your dog at home for a week and then bring them into Doggie Day Care to burn off energy. This is setting them up for failure and will cause us all sorts of problems. They need regular walks and other stimulation from you.
Many dogs enjoy Doggie Day Care if they’re introduced to that enviroment at quite a young age (eg before the age of 3). At times, dogs over about the age of 3 that haven’t been in that environment find it all a bit overwhelming, and never settle in. We will always tell you if your dog is not enjoying themselves. In these instances, we ask that you respect your dog’s wishes and not force them to come to Day Care anymore.
It is generally not the best idea to book your 7 or 8 year old (or older) dog into Doggie Day Care if they’ve never been in that environment before. Even if they’re dog social, please understand they might not like Doggie Day Care.
FULL ON DOGS:
If your dog is so full on that the other dogs can’t cope with their energy levels, we will ask you to either reduce their visits to 1 hour at a time, or to stop bringing your dog to Day Care. Contrary to what most people think, having dogs come in with off the charts energy (eg 10 out of 10) is actually creating a dangerous environment for your dog, the other dogs and our staff. If a dog is coming in super energised, it brings the energy of all the other dogs up – and this creates a problem. Even if the other dogs don’t want to be hyper, they will be and that can cause them to get confused and aggressive. In these instances, we will likely recommend you cease bringing your dog into Doggie Day Care and get one of our Team Members to attend your premises and walk your dog during the day instead.
MEET N GREETS AND ONGOING DOGGIE DAY CARE:
Meet n greets can be booked via the website. The meet n greet will take approximately 15 minutes, and if all goes well, you can then go home and book your doggie in for Doggie Day Care. At the meet n greet, if your dog is growling at the other dogs, it’s pretty clear they do not want to be there and we’ll ask you not to book them in for Doggie Day Care.
Our experience with specific breeds (don’t kill the messenger – we have many years of experience with these breeds at Day Care, and we know what we’re talking about):
*Rottweilers – Rottweilers do well at Doggie Day Care up until approximately 6 months of age. At this time, they tend to become very specific about who they want to socialise with – and start dominating other dogs. Both female and male Rottweilers at Day Care tend to not like most other dogs of the same sex once they reach the 6 to 8 month age. In view of this, we are happy to have your young Rottweiler come and play with us up until 6 months of age, however after that you will need to look at other options.
*German Shepherds – German Shepherds do well at Day Care up until the age of approximately 6 months. At this time, SOME Shepherds get bored with ‘simply interacting’ with other dogs and start to seek more stimulation. They can tend to outgrow Doggie Day Care very quickly. Often at this point they will start grabbing us by the arms/jumpers, jumping up at us or at the fence, and start annoying other dogs to get some sort of a reaction – anything to deviate from the usual ‘doggie play’ that they’re now bored with. It’s at this point that we often recommend stopping Doggie Day Care and assigning a Dog Walker to spend one on one time with your Shepherd (eg enrichment games in the yard, enrichment walks and so on).
In view of this, your German Shepherd is welcome to attend Doggie Day Care up until 6 months of age (if they maintain their manners), however after that you will need to look at other options.
*Bully Breeds (Staffy’s, American Bulldogs, Bull Terriers, etc) – These breeds can be quite a challenge in a Doggie Day Care environment! If you have one, you’ll know they can go from zero to 100 in the blink of an eye! And most of them do not have an off switch in a stimulating environment. Whilst Doggie Day Care is a fun, happy place, we do need dogs to have down time during the day. It isn’t healthy for a dog to go go go for up to 10 hours straight, and in a Day Care environment, these breeds find it difficult to switch off. Because of this, we will be happy to spend time with your Staffy, American Bulldog or Bull Terrier up until they are 6 months of age, but from that point on you will need to look at other options instead of Doggie Day Care. Having said that, we do reserve the right to ask you to stop bringing your doggie before they reach the age of 6 months.
*Cane Corsos – We will only consider accepting Cane Corso dogs up until they turn 6 months of age, then they will need to stop attending Doggie Day Care.
*Pitbulls – We do not accept Pitbulls at Doggie Day Care.
*Oodles, Doodles and so on – While most Oodles and Doodles do well at Day Care, some of them can suffer severe separation anxiety. This results in them stress barking, jumping at the fence and so on. If your Oodle or Doodle is not settling in, we will let you know and suggest options other than them attending Doggie Day Care.
*Dobermans – We are yet to have a Doberman at Doggie Day Care that really enjoys it. They are either extremely anxious in that environment, or can only handle a very short play (15 to 20 minutes) and then want to leave. It is not an ideal enviroment for this breed, however we are willing to try a meet n greet if your Doberman is super doggie friendly.
*Heelers – Some Heelers do well at Doggie Day Care, but some just don’t like to be in that environment. We will always let you know if your Heeler isn’t happy.
*Kelpies and Collies – Almost every Kelpie and Collie has done well at Doggie Day Care. If you have one, you’ll know they’re highly intelligent and need their brain stimulated! BUT they also need to learn to use their off switch. If we have a Kelpie or Collie in that’s highly strung, we will put them with the quieter dogs so they don’t become over-stimulated. When in with the quieter dogs, we’ve found the Kelpies and Collies tend to REALLY enjoy sharing toys with the other dogs (and us), as well as GENTLE play, as opposed to full on crazy play. Kelpies or Collies will try to nip the heels of the other dogs if they’re over-stimulated. That’s another reason we like to keep them with the calm dogs!
CHANGES IN BEHAVIOUR:
Over time, some dogs simply ‘get over’ Doggie Day Care. Some are like us humans in that they reach a certain age and just don’t want to ‘party’ anymore. If we see this happen with your doggie, we will tell you. Please do not get upset with us! We’re simply wanting the best for your doggie, and if he/she is no longer happy, we all need to respect that.
Furthermore, some dogs do really well at their meet n greet and then for their next few visits, but then they start to show signs of aggression or severe anxiety. This is a sure sign to us that they really don’t want to be there. Again, we will advise you and ask you to please not bring them in anymore.
SEPARATION ANXIETY:
If you wish to book your dog into Doggie Day Care because they suffer separation anxiety, this might not be the best solution for you and your dog. Yes, it does help some dogs, but some dogs stress even more when you drop them at Doggie Day Care and leave. This creates quite an issue for us because your dog might be constantly trying to jump the fence, snapping at other dogs (because they’re stressed) and so on. If this happens, we will inform you immediately and ask you not to force your doggie to come to Doggie Day Care anymore. In this instance, we’d suggest contacting a Trainer and booking a one on one consult at your home. The trainer can give you some enrichment ideas to keep your doggie busy while you’re away from home.
DESEXING:
Male dogs over the age of 6 months need to be desexed, or they will not be able to attend Doggie Day Care. If your male dog starts Day Care at a young age (eg 4 months), they can continue to attend Day Care until the age of 6 months. We do accept male dogs that have been chemically castrated. Female dogs can attend, whether they’re desexed or not. However, they cannot attend Day Care while on heat and for at least a week after finishing their heat (she will be away from Day Care for approximately 4 to 5 weeks).
VACCINATIONS:
We require your dog to be vaccinated if they are attending Doggie Day Care. We understand it is your choice whether you vaccinate your dog or not, but it is our choice not to have unvaccinated dogs at Doggie Day Care. Unvaccinated dogs are at more risk of having severe symptoms if they contract an illness than dogs that are vaccinated. Whether it be at Day Care or out in the big wide world, the risk is there. We know of dogs that are never socialised that contract kennel cough or bronchitis – both of these illnesses can travel through the air, so if a dog walks past your house and coughs/sneezes, your dog can get kennel cough from that dog – even without face to face contact. Vaccinations may not stop your dog from getting sick (just like humans that are vaccinated against the flu – they can still get the flu), but it might reduce the severity of the illness. If your dog is coughing/sneezing or showing signs of illness PLEASE take them to the Vet immediately and do not allow them to attend Day Care or to be out in public.
TRAVELLERS:
Casual Visits can be booked for dogs traveling Australia with their humans. We get quite a few little doggies attend Day Care while their humans visit local tourist attractions. On most occasions we do accept these doggies at Doggie Day Care, but the same rules apply to them – they must be dog social and not suffer separation anxiety to the extreme. You will need to book your doggie in via our website for a Meet n Greet if you’re traveling and looking for a casual booking. If your dog isn’t settling as well as you thought they would (snapping at other dogs and so on), we will remove your dog from the other dogs and call you. If you can’t collect your dog, we will put him/her in an area on their own or in a doggie crate until you can collect them.
DISINFECTION AT DAY CARE, ILLNESS AND SO ON:
At Doggie Day Care we use the strongest disinfectant on the market – the same one the Vet’s use. We sterilise all paddle pools and water bowls, leaving the disinfectant in them overnight and washing them out the next morning before Day Care opens. We also sterilise the sand pits and the entire Centre every day. We’re doing our bit, and we encourage you to do your bit by not bringing your dog to Day Care if he/she is unwell in any way. If your dog is also one of our Dog Walking clients, we require you to let us know if they are unwell – we would rather your doggie stays at home in comfort than comes out walking with us if they’re showing signs of illness.
Any and all information provided by you to Scout About Doggie Day Care and Pet Care (via the booking form) will remain private and only accessed by the business owner of Scout About Doggie Day Care and Pet Care, and the Employee assigned to your booking if Dog Walking or Pet Homestay Visits are booked.
As stated on the booking form, photo’s from Dog Walks and Pet Homestay Visits will not be shared on our social media if you do not give permission for us to do so when you complete your booking form.
Doggie Day Care photo’s will be shared to our social media pages.
