This Service is where we visit your Pets once or twice a day to feed/walk/top up water/clean up poo in the yard/water plants/bins in and out/bring in mail etc.  Each visit is either a half hour or an hour and we’ll do what we can in the allocated time.
 
It is essential that you book a suitable length of time for each visit.  For example, booking a half hour visit a day and expecting a 25 minute walk, feeding, cleaning of yard, watering etc means our Carer will likely not get everything done in the half hour.  If your dog is needing a short 15 minute walk around the block, along with all of the above then a half hour visit is enough.  
Dog walking is either a half hour, 45 minutes or an hour walk.  We can either socialise your dog with other dogs or have them walked alone.  If you would like your dog driven to a specific place to be walked, please note the hour or half hour starts from the time they leave your home to when they return.  
 
We will not let your dog off leash at any time, unless specifically allowed by you.  Even if you do give permission, we will generally walk your dog on lead the first couple of times until mutual trust is gained.

DAY CARE:

Definitions of this document

(a) Any reference to “we”, “our”, “us”, “our team”, “Scout About”, “Scout About Doggie Day Care and Pet Care”, etc in these Terms and Conditions refers specifically to Scout About Doggie Day Care and Pet Care, unless otherwise stated.
(b) Any reference to “you”, “your”, “owner”, etc in these Terms and Conditions refers to the person identified in the Owner Details on this form.
(c) Any reference to “our services”, “services”, etc in these Terms and Conditions refers to the services offered by Scout About Doggie Day Care and Pet Care, as stated on our website and Facebook page.
(d) Any reference to “pet” in these Terms and Conditions refers specifically to the animal identified on the Booking Form.

General conditions, applicable to all services

(a) We reserve the right to revise, amend or alter these Terms and Conditions without prior notice and at our discretion.
(b) The owner gives Scout About Doggie Day Care and Pet Care permission to communicate with a veterinarian regarding the care of the pet.
(c) The owner gives Scout About Doggie Day Care and Pet Care permission to allow personal information regarding the pet and owner to be provided to, or received from, a licensed veterinarian regarding the care of the pet.
(d) We reserve the right to refuse the care of any animal or pet.
(e) The owner agrees to and is required to notify Scout About Doggie Day Care and Pet Care of any changes to dates booked/required for any services and understands that extra charges may be applicable.
(f) Scout About Doggie Day Care and Pet Care reserve the right to refuse any booking for any service if, after a meet n greet, they feel their employee or other dogs may be in danger from any of your pets to be placed in their care.

Fees/Payment, applicable to all services

(a) We reserve the right to revise and alter fees without prior notice and at our absolute discretion.
(b) Doggie Day Care attendance will be paid by you via Eftpos payment on the day your dog/s attend. Alternatively if a weekly booking, you do have the option of setting up a transfer to our Bank Account every week.
(c) The owner agrees that upon signing this contract a lien comes into existence over the pet as security for Scout About Doggie Day Care and Pet Care against any and all outstanding fees. The owner agrees the said lien will remain in existence until the entire balance has been paid in full.
(d) The owner agrees any and all additional costs and charges when the pet departs from Scout About Doggie Day Care and Pet Care are payable by the owner.
(e) The owner must provide all items necessary for their pets’ care while in the care of Scout About Doggie Day Care and Pet Care, including but not limited to leads, collars, tags, food, medication, etc. Should the pet require any further items/supplies whilst in the care of Scout About Doggie Day Care and Pet Care, these will be purchased and added to the cost of the service provided.
(f) Scout About Doggie Day Care and Pet Care does hold Liability Insurance, however we strongly recommend pets be insured by the owner and Scout About Doggie Day Care and Pet Care reserves the right to refuse or cancel a booking for any animal which is not insured.
(g)Photo’s and videos taken at Doggie Day Care will be published on Social Media and our Website.
(h) Scout About Doggie Day Care and Pet Care will make every effort to ensure your pet is well looked after, however Scout About Doggie Day Care and Pet Care cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in the care of Scout About Doggie Day Care and Pet Care and our employees.

Liability, applicable to all services.

(a) The owner agrees all responsibility for the behaviour of the pet for the duration of care Scout About Doggie Day Care and Pet Care are providing is the sole responsibility of the owner.
(b) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any and all claims of loss or damage arising from any act or behaviour of the pet.
(c) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any and all costs and charges associated with any special services requested or required during the time Scout About Doggie Day Care and Pet Care are caring for your pet.
(d) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for all costs and charges associated with all veterinarian costs and charges incurred while Scout About Doggie Day Care and Pet Care are caring for your pet.
(e) Scout About Doggie Day Care and Pet Care will, where possible, do all that is reasonable to contact the owner before any veterinarian treatment is sought.
(f) The owner agrees Scout About Doggie Day Care and Pet Care, our employees, our team or our agents will not be liable in any way for any items damaged, destroyed or lost during the pets Pet Homestay Care, Doggie Day Care or Dog Walking.
(g) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any and all other additional costs incurred by the pet whilst Scout About Doggie Day Care and Pet Care are caring for the pet.
(h) The owner understands Scout About Doggie Day Care and Pet Care will carry Liability Insurance relevant to the services performed for the owner and a copy of the Insurance Policy will be made available to the owner upon request. Upon receipt of the said Insurance Policy, the owner agrees he/she is familiar with and understands the content of the Insurance Policy.
(i) The owner understands that Scout About Doggie Day Care and Pet Care will take all reasonable precautions to prevent the transfer of communicable diseases and the owner understands this may be unavoidable.
(k) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any communicable disease transferred to the owners’ pet during the time with Scout About Doggie Day Care and Pet Care.
(l) The owner agrees to provide an alternative and authorised contact/person to make decisions on the pets’ wellbeing in a timely manner, if the owner will be unable to be contacted at any point of time while their pet is in the care of Scout About Doggie Day Care and Pet Care.

Health and Wellbeing

(a) The owner acknowledges that Scout About Doggie Day Care and Pet Care employees are not qualified veterinarians and are not qualified to diagnose health problems or issues the pet may have. The owner understands Scout About Doggie Day Care and Pet Care employees are not able to provide specialist care that your pet may require.
(b) The owner will ensure the pet is fully vaccinated and all vaccinations are current, ensuring they are fully vaccinated throughout engagement of any of our services (excluding Puppy Kindy).
(c) The owner agrees to disclose all information regarding the health and any illnesses or health conditions the pet may currently have.
(d) The owner agrees to disclose all information regarding any problems, be it behavioural or health, the pet may have.
(e) The owner understands they need to provide all medication the pet will require during the pets stay with us, with the medication being in its original packaging, currently dated and accompanied with instructions from the pets’ veterinarian.
(f) The owner acknowledges Scout About Doggie Day Care and Pet Care reserves the right to refuse a booking for your pet if the pets care requires a level of expertise the employee is not able to provide.
(g) The owner agrees that if the pet is found to have fleas or is dirty once care by Scout About Doggie Day Care and Pet Care has commenced, we shall make all reasonable attempts to contact and advise the owner of the condition. The owner agrees where no contact can be made, we shall take reasonable measures to rectify the issue and charges may apply to the owner.
(h) Scout About Doggie Day Care and Pet Care and our employees are not to be held liable where any injury, sickness and/or death occurs whilst the pet is in the care of Scout About Doggie Day Care and Pet Care or in transit where stated circumstances are a result of the owners failure to disclose any and all relevant information regarding the pet and instructions for the pets care, and/or where Scout About Doggie Day Care and Pet Care have acted with reasonable care to ensure the pets health requirements are met (for example, a bee sting to the pet), as per clause (a) of Health and Wellbeing.
(i) By reading these Terms and Conditions, and completing the booking form, the owner openly and honestly declares they have provided full and accurate information relevant to the care of the pet.
(j) All dogs are to have up to date vaccinations, including parvo and kennel cough, be de-flead, wormed and have a microchip with current details of the owner.

Pet Taxi

(a) All bookings (excluding Doggie Day Care Transport) are subject to a 50% non-refundable deposit, payable at the time of booking. The remainder of the service cost is to be made immediately prior to the service commencing.
(b) Any cancellations must be made more than 48 hours before the booking is due to commence or the full rate will be charged.
(c) For veterinarian visits, the owner must advise the veterinarian surgery that Scout About Doggie Day Care and Pet Care will be attending the appointment on their behalf and the owner must ensure arrangements for payment have been made with the veterinarian direct, or with Scout About Doggie Day Care and Pet Care.
(d) Should an owner wish to accompany Scout About Doggie Day Care and Pet Care whilst an animal is being transported, the owner accepts they do so at their own risk and that Scout About Doggie Day Care and Pet Care does not accept liability and is not liable for any accident, injury or illness to the animal or the owner, or for any delay incurred during transportation.

Training

The owner understands they are responsible for ongoing training of their pet whilst not in the care of Scout About Doggie Day Care and Pet Care, and Scout About Doggie Day Care and Pet Care cannot be held responsible for behaviours the pet develops or previously held.

Emergencies

In the event of an emergency, Scout About Doggie Day Care and Pet Care will contact the owner on the number/s provided to confirm the owners’ choice of action (except in the case of life-threatening incidents, wherein we will take your pet to the Vet immediately).  If the owner cannot be reached, Scout About Doggie Day Care and Pet Care is authorised to contact the alternative contact person the owner has provided or transport the pet to a listed veterinarian, request on-site treatment from a veterinarian and transport the pet to an emergency clinic.

Validity

Should any clause or part thereof contained in this document be judged to be invalid for any reason whatsoever, such invalidity will not affect the validity or operation of the remainder of document and such invalid clause or part thereof will be deemed to have been deleted from this document.

Relaxation of Terms

No relaxation, indulgence, alteration, waiver or release by any party of any of the rights in regards to these Terms and Conditions on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms.

OTHER SERVICES:

Definitions of this document

(a) Any reference to “we”, “our”, “us”, “our team”, “Scout About”, “Scout About Doggie Day Care and Pet Care”, etc in these Terms and Conditions refers specifically to Scout About Doggie Day Care and Pet Care, unless otherwise stated.
(b) Any reference to “you”, “your”, “owner”, etc in these Terms and Conditions refers to the person identified in the Owner Details on this form.
(c) Any reference to “our services”, “services”, etc in these Terms and Conditions refers to the services offered by Scout About Doggie Day Care and Pet Care, as stated on our website and Facebook page.
(d) Any reference to “pet” in these Terms and Conditions refers specifically to the animal identified on the Booking Form.

General conditions, applicable to all services

(a) We reserve the right to revise, amend or alter these Terms and Conditions without prior notice and at our discretion.
(b) The owner gives Scout About Doggie Day Care and Pet Care permission to communicate with a veterinarian regarding the care of the pet.
(c) The owner gives Scout About Doggie Day Care and Pet Care permission to allow personal information regarding the pet and owner to be provided to, or received from, a licensed veterinarian regarding the care of the pet.
(d) We reserve the right to refuse the care of any animal or pet.
(e) The owner agrees to and is required to notify Scout About Doggie Day Care and Pet Care of any changes to dates booked/required for any services and understands that extra charges may be applicable.
(f) Scout About Doggie Day Care and Pet Care reserve the right to refuse any booking for any service if, after a meet n greet, they feel their employee or other dogs may be in danger from any of your pets to be placed in their care.

Fees/Payment, applicable to all services

(a) We reserve the right to revise and alter fees without prior notice and at our absolute discretion.
(b) Doggie Day Care attendance will be paid by you via Eftpos payment on the day your dog/s attend. Alternatively if a weekly booking, you do have the option of setting up a transfer to our Bank Account every week.
(c) The owner agrees that upon signing this contract a lien comes into existence over the pet as security for Scout About Doggie Day Care and Pet Care against any and all outstanding fees. The owner agrees the said lien will remain in existence until the entire balance has been paid in full.
(d) The owner agrees any and all additional costs and charges when the pet departs from Scout About Doggie Day Care and Pet Care are payable by the owner.
(e) The owner must provide all items necessary for their pets’ care while in the care of Scout About Doggie Day Care and Pet Care, including but not limited to leads, collars, tags, food, medication, etc. Should the pet require any further items/supplies whilst in the care of Scout About Doggie Day Care and Pet Care, these will be purchased and added to the cost of the service provided.
(f) Scout About Doggie Day Care and Pet Care does hold Liability Insurance, however we strongly recommend pets be insured by the owner and Scout About Doggie Day Care and Pet Care reserves the right to refuse or cancel a booking for any animal which is not insured.
(g)Photo’s and videos taken at Doggie Day Care will be published on Social Media and our Website.
(h) Scout About Doggie Day Care and Pet Care will make every effort to ensure your pet is well looked after, however Scout About Doggie Day Care and Pet Care cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in the care of Scout About Doggie Day Care and Pet Care and our employees.

Liability, applicable to all services.

(a) The owner agrees all responsibility for the behaviour of the pet for the duration of care Scout About Doggie Day Care and Pet Care are providing is the sole responsibility of the owner.
(b) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any and all claims of loss or damage arising from any act or behaviour of the pet.
(c) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any and all costs and charges associated with any special services requested or required during the time Scout About Doggie Day Care and Pet Care are caring for your pet.
(d) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for all costs and charges associated with all veterinarian costs and charges incurred while Scout About Doggie Day Care and Pet Care are caring for your pet.
(e) Scout About Doggie Day Care and Pet Care will, where possible, do all that is reasonable to contact the owner before any veterinarian treatment is sought.
(f) The owner agrees Scout About Doggie Day Care and Pet Care, our employees, our team or our agents will not be liable in any way for any items damaged, destroyed or lost during the pets Pet Homestay Care, Doggie Day Care or Dog Walking.
(g) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any and all other additional costs incurred by the pet whilst Scout About Doggie Day Care and Pet Care are caring for the pet.
(h) The owner understands Scout About Doggie Day Care and Pet Care will carry Liability Insurance relevant to the services performed for the owner and a copy of the Insurance Policy will be made available to the owner upon request. Upon receipt of the said Insurance Policy, the owner agrees he/she is familiar with and understands the content of the Insurance Policy.
(i) The owner understands that Scout About Doggie Day Care and Pet Care will take all reasonable precautions to prevent the transfer of communicable diseases and the owner understands this may be unavoidable.
(k) The owner agrees to indemnify Scout About Doggie Day Care and Pet Care for any communicable disease transferred to the owners’ pet during the time with Scout About Doggie Day Care and Pet Care.
(l) The owner agrees to provide an alternative and authorised contact/person to make decisions on the pets’ wellbeing in a timely manner, if the owner will be unable to be contacted at any point of time while their pet is in the care of Scout About Doggie Day Care and Pet Care.

Health and Wellbeing

(a) The owner acknowledges that Scout About Doggie Day Care and Pet Care employees are not qualified veterinarians and are not qualified to diagnose health problems or issues the pet may have. The owner understands Scout About Doggie Day Care and Pet Care employees are not able to provide specialist care that your pet may require.
(b) The owner will ensure the pet is fully vaccinated and all vaccinations are current, ensuring they are fully vaccinated throughout engagement of any of our services (excluding Puppy Kindy).
(c) The owner agrees to disclose all information regarding the health and any illnesses or health conditions the pet may currently have.
(d) The owner agrees to disclose all information regarding any problems, be it behavioural or health, the pet may have.
(e) The owner understands they need to provide all medication the pet will require during the pets stay with us, with the medication being in its original packaging, currently dated and accompanied with instructions from the pets’ veterinarian.
(f) The owner acknowledges Scout About Doggie Day Care and Pet Care reserves the right to refuse a booking for your pet if the pets care requires a level of expertise the employee is not able to provide.
(g) The owner agrees that if the pet is found to have fleas or is dirty once care by Scout About Doggie Day Care and Pet Care has commenced, we shall make all reasonable attempts to contact and advise the owner of the condition. The owner agrees where no contact can be made, we shall take reasonable measures to rectify the issue and charges may apply to the owner.
(h) Scout About Doggie Day Care and Pet Care and our employees are not to be held liable where any injury, sickness and/or death occurs whilst the pet is in the care of Scout About Doggie Day Care and Pet Care or in transit where stated circumstances are a result of the owners failure to disclose any and all relevant information regarding the pet and instructions for the pets care, and/or where Scout About Doggie Day Care and Pet Care have acted with reasonable care to ensure the pets health requirements are met (for example, a bee sting to the pet), as per clause (a) of Health and Wellbeing.
(i) By reading these Terms and Conditions, and completing the booking form, the owner openly and honestly declares they have provided full and accurate information relevant to the care of the pet.
(j) All dogs are to have up to date vaccinations, including parvo and kennel cough, be de-flead, wormed and have a microchip with current details of the owner.

Pet Taxi

(a) All bookings (excluding Doggie Day Care Transport) are subject to a 50% non-refundable deposit, payable at the time of booking. The remainder of the service cost is to be made immediately prior to the service commencing.
(b) Any cancellations must be made more than 48 hours before the booking is due to commence or the full rate will be charged.
(c) For veterinarian visits, the owner must advise the veterinarian surgery that Scout About Doggie Day Care and Pet Care will be attending the appointment on their behalf and the owner must ensure arrangements for payment have been made with the veterinarian direct, or with Scout About Doggie Day Care and Pet Care.
(d) Should an owner wish to accompany Scout About Doggie Day Care and Pet Care whilst an animal is being transported, the owner accepts they do so at their own risk and that Scout About Doggie Day Care and Pet Care does not accept liability and is not liable for any accident, injury or illness to the animal or the owner, or for any delay incurred during transportation.

Training

The owner understands they are responsible for ongoing training of their pet whilst not in the care of Scout About Doggie Day Care and Pet Care and Scout About Doggie Day Care and Pet Care cannot be held responsible for behaviours the pet develops or previously held.

Emergencies

In the event of an emergency, Scout About Doggie Day Care and Pet Care will contact the owner on the number/s provided to confirm the owners’ choice of action (except in the case of life-threatening incidents, wherein we will take your pet to the Vet immediately).  If the owner cannot be reached, Scout About Doggie Day Care and Pet Care is authorised to contact the alternative contact person the owner has provided or transport the pet to a listed veterinarian, request on-site treatment from a veterinarian and transport the pet to an emergency clinic.

Validity

Should any clause or part thereof contained in this document be judged to be invalid for any reason whatsoever, such invalidity will not affect the validity or operation of the remainder of document and such invalid clause or part thereof will be deemed to have been deleted from this document.

Relaxation of Terms

No relaxation, indulgence, alteration, waiver or release by any party of any of the rights in regards to these Terms and Conditions on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms.

 

We do ask for an emergency contact on your Booking Form.  If your pet requires an emergency visit to their vet, we will take them to the vet first, then contact you.  If the issue isn’t an emergency as such – just a concern – we contact you before taking any action.

If you have already created yourself an account, you need to log in before doing your next booking.

You are required to note down anything, and we mean anything, that you think is important with regards to your pet/s.  For example, your dog may be friendly with every dog that you’ve met except a particular breed he/she doesn’t like.  We need to know this.  We also would appreciate any important information in regards to your home (for Pet Homestay Visits).  For example, if you have a particular person that we can call on for a burst water pipe or electricity issue please write this information down.  Again, this will ensure we can fix any issues without too much interruption to your holiday.

Please see our Doggie Day Care Centre tab above. This should answer most of your questions, however please note the following:

Doggie Day Care isn’t a place for adult dogs that have not been socialised, or that are not exercised by their owners.  All dogs that attend Day Care must already be social, happy dogs.  The exception is Puppy Kindy.  Puppy Kindy is for the young pups and is designed to help young puppies learn how to socialise.

Desexing – Male dogs over the age of 6 months need to be desexed, or they will not be able to attend Doggie Day Care.  If your male dog starts Day Care at a young age (eg 4 months), they can continue to attend Day Care until the age of 6 months.  There will be exceptions to this rule – if we have an entire male dog, and that dog is a very small breed, he MIGHT be able to continue attending Day Care over the age of 6 months if he is not humping or showing signs of dominance. We do accept male dogs that have been chemically castrated.  Female dogs can attend, whether they’re desexed or not.  However, they cannot attend Day Care while on heat and for at least a week after finishing their heat (she will be away from Day Care for approximately 4 to 5 weeks).

While we understand it is your decision whether you vaccinate your dog or not, please understand you are putting your dog at risk of becoming more ill than an unvaccinated dog.  Vaccinated dogs can still contract Kennel Cough and other diseases, but they generally will not become as sick as the unvaccinated dogs (just like us with the flu vaccinations).  Kennel Cough and other diseases/illnesses are all throughout the world at all times.  Your dog can catch Kennel Cough even if it’s a dog that does NOT socialise with other dogs.  For example, if you have an old dog that just stays home all day, every day, he/she can still catch Kennel Cough from a dog passing by the house.  It can be transmitted by an infected dog coughing or sneezing, so your dog is at risk even if it never leaves your house/yard. 

At Doggie Day Care we use the strongest disinfectant on the market – the same one the Vet’s use.  We sterilise all paddle pools and water bowls, leaving the disinfectant in them overnight and washing them out the next morning before Day Care opens.  We also sterilise the sand pits and the entire Centre every day.  We’re doing our bit, and we encourage you to do your bit by not bringing your dog to Day Care if he/she is unwell in any way. If your dog is also one of our Dog Walking clients, we require you to let us know if they are unwell – we would rather your doggie stays at home in comfort than comes out walking with us if they’re showing signs of illness.