When The Key Doesn’t Fit

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A request from the Team.  You know when you plan your holidays and realise you need more keys for your Scout About Team Member to get access to your property?  Well…. We have a request.  While we appreciate the effort you go to for us, please can you try your newly cut keys in your locks before handing them over?

We have had a few bookings lately where we have arrived to find the key doesn’t work (eg, wasn’t cut correctly).  An honest mistake!  But it resulted in one Team Member having to jump the fence to get to the back yard (not safe and very dodgy looking!) and another Team Member not being able to get in (we called on the emergency contact to give us access to the home).  I learnt the hard way at my own house and now I check them as soon as they’re picked up from the key cutter.  From all of us – thank you!

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